Customer Care
Our professional customer service representatives will help you to solve the following problems:
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Service Troubles
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Account Tracking
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Service Consultant
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Complaint Handling
Service Trouble Handling
- Proactive and Reactive service trouble dealing
- Service trouble severity definition
- Remote and/or on-site technical Support if needed
- Focal point isolation and trouble ticket tracking
- Timely trouble status updating and trouble escalation
- Ticket log and trouble ticket report management
- Informing customer timely for the scheduled network maintenance which may have impacts to customer business.