Shanghai Symphony Telecommunications Co., Ltd. (SST) has won the title of the Most Influential Enterprise in the 2023 Smart Operation and Maintenance Star List at the 2023 (14th) IT Operation and Maintenance Conference, hosted by 365master.com and the magazine Cybersecurity & Informatization, and supported by China Software Testing Center and CCID Consulting.

The IT operation and maintenance industry is now progressing toward higher quality. On the one hand, the emergence of intelligent operation and maintenance based on big data and machine learning technology has paved the way for the birth of automated operation and maintenance, fault prediction, rapid diagnosis and other functions; on the other hand, intelligent operation and maintenance service providers have fueled deep-seated changes in traditional IT operation and maintenance through active attempts. Against such backdrop, this conference with the theme of “Based on Data, Leading the Future with Intelligence” has invited industry experts, business representatives and user representatives from the government, intelligent manufacturing, finance and other sectors to introduce and discuss the development and experience of intelligent operation and maintenance amid the wave of artificial intelligence, in a bid to help enterprises increase revenue and reduce expenditure, lower costs and boost efficiency, and accelerate digital transformation.

Based on the four dimensions of technological innovation capabilities, market leadership, user satisfaction, and development potential, the conference has determined the 2023 Intelligent Operation and Maintenance Star List in recognition of businesses with outstanding performance, unique contribution, and innovation experience in IT operation and maintenance. SST was honored the Most Influential Enterprise in the Intelligent Operation and Maintenance Star List by virtue of its solid, comprehensive strength and technological prowess.

The ongoing improvement of IT construction in all sectors and the continuous expansion of enterprise-level services, combined with the trend of automated and intelligent IT operation and maintenance, raise the bar for the technology and service capabilities of IT operation and maintenance service providers. So far, SST has established a “1+N” product and service matrix, that is, to expand software-defined wide area network, data center hosting, and “private cloud + secure connection + public cloud” operation and maintenance management services, as well as a range of new services such as mobile security management on the basis of traditional wide area network services. In terms of service models, SST endeavors to meet user needs for diversified and personalized services through proactive IT consulting services; regarding service procedures, it provides users with one-stop comprehensive services ranging from preliminary demand research, mid-term project implementation to late-stage management and operation. In other words, the company not only owns full-stack IT operation and maintenance technology, but also embeds it throughout its entire business line, empowering customers with robust operation and maintenance capabilities.

Cybersecurity is a priority of IT operation and maintenance and even the entire segment of information and communication technology services. As a Sino-foreign joint venture for value-added telecom operation, SST has persisted in innovation for over two decades to customize for users forward-looking super solutions for information network integration services. In July this year, it participated in the Shanghai Cybersecurity Fair and Summit Forum at the Shanghai New International Expo Centre with solutions such as the Secure Access Service Edge (SASE) and the Security Consulting and Management Services, committed to assisting users with smooth overseas access and seamless global connectivity. Furthermore, SST provides consulting services for the self-assessment of data export risks to help businesses improve their data export security assessment mechanism and ensure smooth, legal and compliant data flows.

The award of the Most Influential Enterprise in the 2023 Smart Operation and Maintenance Star List is a testament to SST’s remarkable performance. Looking forward, we will continue to pursue technological innovation, diverse product development, continuous service system improvement, and constant enhancement of comprehensive strength in IT operation and maintenance and information and communication technology services. Through close collaboration with all partners, SST is determined to contribute to the construction and development of the industrial ecosystem!